Refund policy

At Pointora Store, your satisfaction is our priority. We stand behind the quality of every product we sell.

RETURNS
We accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Dietary supplements that have been opened cannot be returned for safety and hygiene reasons.

HOW TO REQUEST A RETURN
To initiate a return, contact us at support@pointora.store with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no additional cost.

NON-RETURNABLE ITEMS
- Opened supplement bottles
- Items purchased on sale or with a discount code (unless defective)
- Gift cards