Shipping policy

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

SHIPPING TIMES
- Standard International Shipping: 7–20 business days
- Express International Shipping: 5–10 business days
Delivery times may vary depending on your location and customs processing.

TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website.

CUSTOMS & DUTIES
International orders may be subject to customs duties and import taxes imposed by your country. These charges are the responsibility of the customer. Pointora Store is not responsible for delays caused by customs.

LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated timeframe, please contact us at support@pointora.store. We will investigate with the carrier and resolve the issue promptly.